Question 1

How do I place an order?

Accepted Answer

Available atelier pieces can be purchased directly through hallestam.com by selecting your preferred work and completing checkout using your chosen payment method and delivery option.

In addition to available works, Hallestam also accepts selected made-to-order requests and commissioned pieces. If you are interested in a custom creation, you are welcome to contact the atelier directly at info@hallestam.com to discuss possibilities, materials, colors, sizing, or artistic direction.

Question 2

How do I pay for my order?

Accepted Answer

Hallestam currently accepts secure prepayment through the following payment methods:

Credit or Debit Card
Apple Pay
Google Pay

For customers within Sweden who prefer to pay via Bankgiro, manual payment arrangements can be made by contacting info@hallestam.com.

All payments must be completed before an order is dispatched or production begins.

Question 3

Which delivery options do you offer?

Accepted Answer

Hallestam currently ships within the European Union.

Standard Atelier Shipping — 250 SEK
Standard shipping is available for wearable art, bags, garments, smaller atelier objects, and selected wall art pieces within eligible EU destinations.

Framed Atelier Wall Art Shipping
Shipping costs for framed atelier wall art are calculated individually depending on size, destination, packaging, and handling requirements.

Due to the fragile and oversized nature of certain textile-based wall works, additional protective packaging and specialized handling may be required.

Shipping details and costs for these works will always be communicated clearly before dispatch.

Local Home Delivery — Costa del Sol
For customers located within approximately 35 km of Fuengirola, Spain, Hallestam offers personal home delivery for 250 SEK.

Complimentary Local Delivery — Fuengirola
Orders within approximately 5 km of central Fuengirola qualify for complimentary local delivery.

If you are located outside the EU and wish to discuss a gallery collaboration, private acquisition, or special international shipping request, please contact the atelier directly at info@hallestam.com.

Question 4

How long is the delivery time?

Accepted Answer

Delivery times vary depending on whether the piece is currently available or created upon request.

Available atelier works are typically prepared and dispatched as soon as possible after payment has been received and processed.

For made-to-order works, commissioned pieces, or custom requests, estimated production and delivery timelines are communicated individually depending on the scope and nature of the work.

During periods of increased demand, delivery times may occasionally be extended.

Question 5

Can I return my product?

Accepted Answer

For eligible in-stock purchases within the European Union, customers have the right to request a return within 14 days of receiving their order, in accordance with EU consumer protection legislation.

Returned items must be received in their original condition. Hallestam reserves the right to refuse returns or make deductions from the refund amount if a returned piece shows signs of damage, wear, alteration, or handling beyond what is necessary to inspect the item.

Customers are responsible for all return shipping costs.

If Hallestam has covered part or all of the original shipping cost for an order, this amount will be deducted from the final refund.

Refunds are processed after the returned item has been received and inspected.

Made-to-order works, commissioned pieces, personalised creations, and custom requests are non-refundable and cannot be cancelled once production has begun.

Gift cards may be cancelled within 14 days of purchase provided they remain completely unused.

Question 6

What currency does Hallestam Design use?

Accepted Answer

All prices on hallestam.com are displayed in SEK (Swedish Krona) by default.

Customers may also view prices in EUR (Euro) depending on location and website settings. Payments are processed in the selected currency during checkout.

For international customers, currency conversion rates may vary depending on your bank or payment provider.

Question 7

Can I request a commissioned piece or custom work?

Accepted Answer

Yes. Hallestam accepts selected commissions and custom requests depending on availability, artistic direction, and project scope.

This may include custom sizing, color adaptations, wearable art, textile works, or entirely bespoke creations developed in collaboration with the client.

To discuss a commission inquiry, please contact the atelier at info@hallestam.com.

Question 8

Who creates Hallestam works?

Accepted Answer

Hallestam is founded and creatively directed by Jennie Hallestam.

Each work reflects the atelier’s artistic vision, craftsmanship, and dedication to tactile materials, contemporary expression, and handcrafted detail.

Question 9

How should I care for my Hallestam piece?

Accepted Answer

Hallestam works are handcrafted artistic objects and should be handled with care.

For wearable textile pieces and garments, gentle hand washing or professional cleaning is recommended unless otherwise specified.

Bags, wall art, and structured textile works should be protected from excessive moisture, direct heat, sharp surfaces, and unnecessary strain.

Due to the handcrafted nature of the materials and techniques used, small variations and natural signs of texture are considered part of each piece’s character.

Question 10

Are all Hallestam works one of a kind?

Accepted Answer

Yes. Every Hallestam work is created as an individual piece.

While certain designs, silhouettes, or artistic concepts may occasionally be revisited, no two works are ever reproduced exactly alike. Variations in materials, composition, color combinations, lining selections, hardware, framing, handcrafted details, or artistic finishing ensure that each piece carries its own distinct identity.

This individuality is an intentional part of the Hallestam atelier and artistic process.

Question 11

Are Hallestam works handmade?

Accepted Answer

Yes. Hallestam works are created through a handcrafted artistic process using carefully selected materials and techniques.

The atelier combines textile craftsmanship, sculptural expression, wearable design, and contemporary artistic direction to create pieces intended to exist somewhere between fashion, object, and art.

FAQ

Frequently asked questions