Return Policy

Made to Order

All Hallestam Design products are handmade and custom-made upon order. Each item is created specifically for you — carefully crafted by hand after your purchase has been confirmed and payment received.

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Returns & Exchanges

Because of the made-to-order nature of our work, we cannot accept returns, exchanges, or cancellations once production has begun. This policy follows EU consumer protection laws, which exclude custom-made products from the standard right of withdrawal.

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Before You Order

Please review all product details and descriptions carefully before placing your order. If you have any questions, special requests, or would like to personalize a design, feel free to contact us at info@hallestam.com before purchasing — we’re always happy to help.

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In Case of Damage

If your order arrives damaged or defective, please reach out to us within 48 hours of delivery with photos and details. We’ll do our very best to resolve the issue with care and fairness.

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With Love from Hallestam

Each Hallestam Design piece is made with time, love, and dedication — and we deeply appreciate your understanding and trust in our handmade process.